Notes from
the Field

Entry 02/

hq-fieldnotes-entry01-temp

October 4, 2022
04.50 pm
Uttarakhand, India

Project
XYZ

Client
Max Life Insurance

Kajal Devi is one of our operations team members in Haridwar, Uttarakhand. In November 2021 when her team kick-started our project, there were teething issues with local authorities. Today, residents of Laksar, an XX, don’t let our teams leave their homes without having lunch with them; the community looks at Kajal Devi and our team with trust, admiration and affection. In Laksar, our team has worked on disability ID cards and insurance schemes as a focus — Kajal Devi and her team has ensured 2000 citizens get their Unique Disability IDs and enrolled 688 self help group members in insurance schemes. Getting all this work done wasn’t easy.

During one of her visits to the National Rural Livelihoods Mission office, she proposed the idea of enrolling women members of self help groups (SHG) in insurance schemes. She realised that women often did not think of insurance as a social protection tool. Neelam Saini, the Block Missions Manager, instantly approved of her pitch. A message was sent to all the members and on the first day of application collection, Kajal Devi facilitated 50 such applications for the Pradhan Mantri Jeevan Jyoti Bima Yojana and the Pradhan Mantri Suraksha Bima Yojana. The former provides a risk coverage of INR Rs. 2 Lakh in case of death of the insured, due to any reason while the latter covers accidental death and full disability with a coverage of INR 2 Lakhs and partial disability with a coverage of INR 1 Lakh.

When Kajal Devi went to the bank with these applications, the officer in charge refused to process them and demanded that all these applicants be present at the bank. Since most of the applicants were daily wage earners it was challenging for them to travel to the bank at the same time, without losing a day’s income. The application process for both the schemes does not mandate the applicant to be present in-person for submission. However, many bank branches or individual bank officers demand otherwise. Kajal Devi and the team persisted with their request to the official, but he did not budge. The team then requested the applicants to visit the bank; almost half of them showed up and the official decided to go ahead with the processing. Such was the trust built by Kajal Devi and team. The team has processed over 200 such applications and continues to increase our impact.

Entry 01/

hq-fieldnotes-entry01-temp

October 4, 2022
04.50 pm
Uttarakhand, India

Project
XYZ

Client
Max Life Insurance

Kajal Devi is one of our operations team members in Haridwar, Uttarakhand. In November 2021 when her team kick-started our project, there were teething issues with local authorities. Today, residents of Laksar, an XX, don’t let our teams leave their homes without having lunch with them; the community looks at Kajal Devi and our team with trust, admiration and affection. In Laksar, our team has worked on disability ID cards and insurance schemes as a focus — Kajal Devi and her team has ensured 2000 citizens get their Unique Disability IDs and enrolled 688 self help group members in insurance schemes. Getting all this work done wasn’t easy.

During one of her visits to the National Rural Livelihoods Mission office, she proposed the idea of enrolling women members of self help groups (SHG) in insurance schemes. She realised that women often did not think of insurance as a social protection tool. Neelam Saini, the Block Missions Manager, instantly approved of her pitch. A message was sent to all the members and on the first day of application collection, Kajal Devi facilitated 50 such applications for the Pradhan Mantri Jeevan Jyoti Bima Yojana and the Pradhan Mantri Suraksha Bima Yojana. The former provides a risk coverage of INR Rs. 2 Lakh in case of death of the insured, due to any reason while the latter covers accidental death and full disability with a coverage of INR 2 Lakhs and partial disability with a coverage of INR 1 Lakh.

When Kajal Devi went to the bank with these applications, the officer in charge refused to process them and demanded that all these applicants be present at the bank. Since most of the applicants were daily wage earners it was challenging for them to travel to the bank at the same time, without losing a day’s income. The application process for both the schemes does not mandate the applicant to be present in-person for submission. However, many bank branches or individual bank officers demand otherwise. Kajal Devi and the team persisted with their request to the official, but he did not budge. The team then requested the applicants to visit the bank; almost half of them showed up and the official decided to go ahead with the processing. Such was the trust built by Kajal Devi and team. The team has processed over 200 such applications and continues to increase our impact.

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